After the recent freeze, we don’t need to tell you how we get the extremes of both cold and hot during the year here in San Marcos. In this area, air conditioners are about more than just comfort—they’re about health and safety.
No one wants to have to repair their AC unit when it’s already bitterly cold or unbearably hot, or even when you’re hosting a party on the Fourth of July, but it happens. When it does, it’s important to choose the right AC repair company.
A great company will fix your unit quickly and efficiently—it’ll be able to help you day or night, and when your unit is fixed, it will work as well as it did before (or better). The company will charge you a fair rate, give you an update on the condition of your air conditioner, and answer any questions you might have.
A lesser company, on the other hand, might not provide the service you’re looking for. The repairs it makes might not be long-lasting, it might overcharge for its services, and it may not be responsive to your concerns. We don’t want you to have that experience, so in this article, we’re going to teach you how to find the right AC company for your needs.
Research potential companies
The first step in finding the right company is to do your research. You’ll start with a Google search—something as simple as “AC repair” or “AC repair in San Marcos” will get you started.
Once you’re on the results page, you should start checking reviews. You’ll also see a list of businesses with Google Reviews and a button to see “More Businesses”—click it and scroll through the reviews. Finally, visit the website of each company with good reviews, and read more about what it has to offer.
Online reviews are great, but nothing beats a recommendation from someone you trust. Talk to your friends, family, and neighbors. When none of them have recommendations (rare, but it happens), consider asking your local Chamber of Commerce, banker, or other professionals you trust.
This should narrow down your search for an AC repair company in San Marcos. From here, you can do a deep dive into the companies you’ve found.
Consider the company’s qualifications and certifications
The first step is ensuring that the company is licensed and insured. Licensing means that the employees of the company are legally allowed to work on air conditioners by the state of Texas, while insurance coverage means the company will be able to reimburse you for costs it’s liable for.
Licensing and insurance are non-negotiables, but there are a number of certifications that can sweeten the deal—these certifications let you know that the contractor you’re looking at does particularly good work.
There are a number of other certifications you can look for, too. Technicians have be certified by the EPA. The company you hire may also be a preferred contractor, given perks by various AC suppliers.
After you’ve learned about each company’s qualifications, it’s time to ask for quotes.
Compare prices and services
You might not know exactly what needs to be repaired, but you can still get an idea of how much repairs are going to cost with as little as a phone call.
The companies you choose should be able to give you an estimate. Their estimate will include service call fees, after-hours or emergency fees, as well as the cost of the repairs themselves.
Cost is, of course, not the only thing to consider. You’ll also want to consider additional benefits or offers from the company—some companies, for example, offer routine maintenance plans that may be coupled with discounts on repairs or no service fees.
Once you’ve factored in quotes from each company, there’s one last thing to consider:
Ask about the company’s customer service and guarantees
It’s easy to learn about a company’s customer service—just give it a call. A good company will be willing to answer all of your questions and concerns to your satisfaction. Great communication is key—you should be able to understand its process without having to deal with too much technical jargon.
While you’re on the phone, ask how it guarantees its work. Reputable companies will offer warranties on repair work—ask about its warranty policy.
Now that you’ve gathered all the information that you need, it’s time to review the pros and cons of each company. You can decide in advance what matters most to you and what matters least, then rank each company on price, availability, customer service, reviews, and qualifications—or any other points that matter to you!
We hope this guide has helped you find the perfect AC repair company for your needs. We know that no one wants to do this kind of research when they need an emergency repair, so share these tips with your family and friends, and try to choose a preferred repair company before an emergency pops up.
From all of us at Comfort Crew—take care, and stay comfy